Frequently Asked Questions (FAQs)

You asked, we answered.
These are some of the questions we hear most often:

How does the Kinduct platform integrate with third-party data and monitoring devices?

Integrations between your athlete management system and the devices you use to collect data play a key in ensuring your organization gets the most value from its technology investment. We work with our clients to discover new, innovative companies that can provide us with relevant and reliable tools and metrics to increase athletic performance and reduce the risk of injury. We actively pursue integrations with leading wearable technology and data providers, including Zebra, MLBAM, Diamond Kinetics, InBody, and Fatigue Science. For a full list of Kinduct’s integration partners, please contact us at info@kinduct.com.

Kinduct has developed two integration frameworks for accessing third-party external client data within our athlete management system. The Application Programming Interface (API) framework is used with third-party systems that offer an open API, which allows us to automatically transfer data from their system into the Kinduct platform at specific times each day. The file-based Data Import framework is used with third-party systems that do not provide an open API.

What kind of collaboration and communication tools does the system provide?

The Kinduct platform provides a robust centralized repository for athlete information that can be used for collaboration and shared among members of different departments. This can be done automatically or through direct messaging and notifications, such as email and SMS text messages or custom alerts set up inside the platform.

The platform has a hierarchical structure and uses a role-based permission system to provide a personalized experience for each different user role. This makes it easy for departments to focus on the information that is useful and relevant to them while also protecting data that is not suitable for wider consumption.

The platform also provides a variety of communication and collaboration features. The Message Centre allows messages to be sent to individuals or a larger group either inside the platform or externally via email and SMS. Events can be created inside the Calendar tool and notifications sent to internal or external recipients. Files and other information can be shared through the Resource Library and videos can be specifically sent to other users through the Video Uploads tool.

How can I use the system to distribute and report data from athlete wellness questionnaires?

Kinduct’s platform can be used to distribute wellness questionnaires to large or small groups of users. These questionnaires can either be customized for individual teams based on which metrics the performance staff wants to collect or they can be standardized for all teams. They can be sent to athletes automatically each day via SMS text message or email, and players can complete them without having to log into the platform. System administrators can easily monitor athlete compliance and track how many have completed their questionnaires.

All wellness data feeds directly into the Dynamic Reporting application, which provides real-time data visualization using a wide variety of display options and configurations, such as graphs, tables and charts. Wellness data can also be used as a scoring metric that contributes to an overall score that helps coaches and athletes understand their readiness for competition.

How can I use the system to automate text and email alerts?

Triggers and alerts can be set to notify athletes and performance staff when a specific result is below or above an acceptable level. There are three states of triggers or alerts in the Kinduct platform: alerts are color-coded red; warnings are yellow; and exceptionals are green. This flexible triggering system can be used in a variety of ways. For example, if beep testing is used, a system administrator can create a trigger and an alert that notifies him with a red flag if an athlete didn’t reach an acceptable level. This allows the performance team to quickly intervene by discussing results with the athletes or adjusting their training programs. Alerts can also be set for training load. An alert is sent if the value is too high so real-time adjustments can be made to training schedules. This type of alert is very useful when trying to minimize the risk of injury. For instance, if a player’s workload is over 10,000, he may be at risk of injury. When notified, the performance staff can instantly adjust his workout program for the following days and lower the intensity of the training.

How can I create and deliver strength and conditioning, rehabilitation, and nutritional programs to athletes?

Our Program Builder feature enables strength and conditioning coaches and trainers to easily develop, edit, reuse and assign periodized strength programs and rehabilitation programs. The program building feature is supported by Kinduct’s extensive exercise library, which includes more than 5,000 digital assets, complete with text descriptions and instructions, that focus on high performance and injury rehabilitation. Members of the performance staff can also add their own exercises, edit existing exercises and organize them into categories.

They can assign any of the programs they create to individual athletes or groups of athletes and then customize them based on the needs of individual players. They can also attach PDF, Microsoft Word documents, photos, and videos to player profiles. Athletes are notified when they are assigned a program and can log into the platform from any device, view their daily workouts and the associated exercise videos and log their progress. The Kinduct site is mobile optimized to ensure proper formatting on any device.

How will the Dynamic Reporting feature help me create custom reports?

Dynamic Reporting is a powerful feature that allows users to create custom reports based on any metrics stored in the platform. Reports are made up of flexible components called widgets that present data in a variety of visual ways and allow text and images to be inserted for further interpretation and information. Each widget can be dragged and dropped or pinched and resized to create dynamic reports that visually represent any type of data. Reports can be saved and accessed by individuals or by multiple people across an organization. They can be reused as templates with rolling date ranges and editable athlete selection, which makes it easier to create reports that are attractive and consistent. Reports can also be printed or exported as PDFs for electronic storage and dissemination. Individual data widgets can be exported as CSV or Excel exports.

What types of privacy and security features does the system provide?

Access and authorization to the Kinduct platform is secured via an authentication process consisting of a username and password. The Roles and Permissions capabilities allow clients to configure their site so that only authorized people have access to certain information or specific features within the platform. Metric accessibility and user data permissions can be configured to ensure the protection of sensitive information by allowing only users with granted security access to view the data. You also have the ability to restrict access to certain functionality, editing capabilities, teams, players and specific metrics. There are also security features that allow different levels of access to coaches and administrators.

How can the platform extract data from our organization’s database?

Our open API can securely push or pull information to and from your internal database. The Kinduct team can work closely with your IT staff to design the API configuration and scheduled pulls from our athlete management system. The platform also has a Data Export feature that can be enabled for select users, giving them the ability to export all existing data from the platform to JSON and XLSX within seconds.

Does the Kinduct platform provide support for mobile?

Yes. The Kinduct platform is optimized to ensure proper formatting on any mobile device, delivering an enhanced user experience. Along with a responsive site design, system features and functionality are accessible from any laptop, tablet or smartphone. The Kinduct App will also offer offline access so athletes can log their workout information without Internet access.

What type of customer support does Kinduct offer?

As a Kinduct client, you will be assigned a Customer Success Manager (CSM) to guide your implementation and work with you to ensure key people are trained and the system is set up to produce the results you need. We have made a significant commitment and investment in customer support because we know how vital it is to your success with the platform. All of our CSMs are passionate about sports and knowledgeable about the Kinduct platform. They help clients with implementation, platform configuration and ongoing training and technical support. We don’t drop a powerful new platform on your lap and expect you to figure it out. We see our relationship as a partnership focused on your success.

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