Behind the Screen: Catharine MacKeigan
“Behind the Screen” is a spotlight series that introduces the people of Kinduct. This instalment features Catharine MacKeigan.
What’s your role at Kinduct and how long have you been with the company?
I’ve been working at Kinduct for about 14 months as a Client Success Manager (CSM), which means I’m the primary contact for some of the clients signed up with Kinduct. That includes developing client relationships, providing solutions to ensure clients are satisfied with the service and products they receive, and act as the voice of my clients internally, pushing feedback forward where improvements are needed.
What did you study in university prepare you at all for this job?
I have a BSc in Human Kinetics with a minor in Health Sciences from StFX University. Human Kinetics course content gave me a basic understanding of the theory, science, and necessity of human movement, while university as a whole gave me the ability to work well under pressure, adapt quickly to learn new skills, and think critically about the problems I’m presented with.
What’s your favourite thing about working for Kinduct?
Having the opportunity to work with some of the top sport organizations and health-care providers in the world. Being able to help make those teams and organizations improve and do more with their data is very rewarding.
What do you like most about the intersection between sport and technology? Any athletic or academic examples?
Technology’s ability to augment human performance is always exciting and, as a former high-performance athlete (I played rugby at StFX), it’s thrilling to have a front-row seat to athletic advancements; we’re seeing changes to the way athletes train, how coaches prepare practices, and even how fans view sporting events, and that’s really cool. There’s no doubt that technology is making athletes faster, stronger, and smarter.
Kinduct has gone fully remote in recent weeks. How has that transition been for you?
Pretty seamless to be honest. I’m very fortunate that I had an extra room I could transform into an “office.”
Do you have any pets that make working from home easier (or maybe harder)?
I have a cat, Marcus, who was recently promoted to my co-worker. He sleeps on the job and his work ethic isn’t great, but he does keep me company.
Is there something (or multiple things) that has helped you stay in a routine and maintain your regular level of productivity since switching to a home office?
I go for a 30 minute walk before I start my day, so it feels like I’m still walking to work, and schedule an hour for lunch to go for a run or do an at-home workout. I’m also able to shut the door to my office and be free of distractions while I’m on calls or working on a request from a client. One last thing I do is try to take a five-minute break every hour just to make sure I’m still moving around like I would normally at the office.
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